Accommodation on Terschelling can be booked through the website www.vvvterschelling.nl. If you make a booking through our website, the host – i.e. the owner or manager of the holiday rental – will make the accommodation available. The Terschelling Online Booking System can be used via the website. VVV Terschelling acts through this system as an intermediary in the conclusion of a travel contract between you and the host. The host – i.e. the actual provider of the accommodation or holiday rental – is always the party who makes the accommodation that you have booked available.

VVV Terschelling’s full name is ‘Stichting VVV Terschelling’ and it is entered in the register of the Chamber of Commerce under number 41000387. You can, of course, reach us via our website www.vvvterschelling.nl.

Our other contact details are:

VVV Terschelling
Willem Barentszkade 19a,
8881 BC, West-Terschelling B
urg Chamber of Commerce: Leeuwarden nr. 41000387
VAT number: NL0036.67.170.B.01
E-mail: info@vvvterschelling.nl
Tel.: +31 562 44 30 00, WhatsApp: +31 6 826 400 43.

If you book a Terschelling holiday through the booking system on our website, you can choose from different types of accommodation, such as hotels, holiday homes, group accommodation, camping and bed & breakfast (B&B).

Hotel
Are meals included?

• Lodging only: breakfast is not included.
• Bed and breakfast: breakfast is included from the day after arrival until the day of departure.
• Half board: dinner on the day of arrival until breakfast on the day of departure.

If you are travelling alone, a single supplement may be charged if you stay in a double room. Booking is made even easier: no deposit or credit card guarantee. This is possible at a number of hotels.

Holiday home
Holiday homes in parks and belonging to private individuals are available on the website. Many of the homes in the holiday parks are also privately owned. This means that their layout may differ from the photograph. However, the holiday homes belong to the same class and are of similar quality. The holiday home description also explain what is – and is not – included and provides information on arrival time, changeover day, location, discounts, etc.

Group accommodation
Group accommodation options differ in size and choice. This accommodation is particularly suitable for groups such as schools, corporate getaways, etc. The group accommodation description explains exactly what is offered and the maximum number of people who can stay in that accommodation.

Camping
This relates mainly to a pitch that you can book, usually located in a camp site. The camp sites differ in size and choice. The camp site description explains the facilities on offer and, for example, whether any activities are organised. There are sanitary blocks for general use, while some camp sites also offer sanitary facilities at the pitch itself.

Bed & Breakfast
If you opt for bed & breakfast accommodation, you are choosing in most cases to stay in a private individual’s house. You will often share the bathroom with any other guests and the owner. This type of accommodation thus involves a lot of contact with the host. Breakfast is not always included. The description confirms whether the room includes breakfast, whether breakfast can be ordered separately (at a fee), or that no breakfast is booked. Coffee/tea making facilities are sometimes available and the room may be equipped with a mini-fridge, for example. This is all explained in the bed & breakfast description.

Since not all accommodation is pet friendly, you must always indicate when booking if you wish to bring your pet. The following conditions normally apply:

• You must provide a basket or rug for your pet’s stay;
• Pets are not allowed in a dining room (of a hotel, for example);
• Pets may never be left alone in the accommodation;
• Most hosts charge a fee for your pet’s stay;
• If the accommodation is pet friendly, the maximum number of pets is often stipulated. This is set out in the description of the accommodation.

Although we do our best to give you accurate information, unintentional errors may appear on our website. Photographs and other information may unintentionally create an inaccurate image. As soon as we notice any issues, we will make the necessary corrections. The definitive arrival and departure times are always specified in your booking confirmation.

Guest reviews of the different accommodation options are available on our website. These reviews are always submitted by guests who have stayed in the accommodation themselves and are thus personal experiences. VVV Terschelling is not liable for the content of the reviews. If you find a review inappropriate, please let us know by e-mail or telephone. If, after the review, VVV Terschelling finds that the review contains inaccuracies or obnoxious language has been used, the review can be deleted.

As soon as you reserve accommodation through our website for a certain period at the specified price, a booking exists: a travel contract between you and the host. You will immediately receive confirmation of your booking by e-mail. This is your booking confirmation. During the booking process, we request your personal data and that of your fellow guests. We trust that this data is correct. You are responsible for the obligations arising from the travel contract; your fellow guests are responsible for their own part. We process the personal data you provide during the booking process in accordance with the General Data Protection Regulation (GDPR) and our Privacy Statement. We forward the personal data from your booking to the host. We also ask the host to handle your personal data with all due care in compliance with the applicable regulations.

The applicable prices for the use of accommodation or a package holiday are specified on the website. Prices are subject to change. The costs for supplements, options and extras are specified in the booking process.

If a travel sum is published in a brochure, this only serves as an indication of the price. The price on the website www.vvvterschelling.nl is the current price.

Although composed with the greatest care, the VVV Terschelling Foundation bears no responsibility for photos, information, prices and other information material, which are listed on the website www.vvvterschelling.nl. It also bears no responsibility for information, prices, photos on printed matter, insofar as responsibility of third parties.

The price confirmed to you after the booking transaction has been completed will be the correct price. The Tourist Information Foundation Terschelling has the right to revoke the agreement that has been concluded and therefore to cancel this in full or partially change or cancel at no cost to you, provided you are notified within 3 business days of the time we send you the confirmation.

Even if, due to whatever circumstances, you cannot be contacted, despite attempts by telephone and e-mail by the VVV Terschelling Foundation, the agreement can be changed or canceled under the stated conditions.

In the event of cancellation from the initiative of the VVV Terschelling Foundation as mentioned, you will receive a refund of any booking costs already paid in advance.

Booking costs
The maximum booking costs are maximum of €16.50 per booking, depending on the type of accommodation.

Tourist tax
Terschelling Municipality charges a tourist tax for each overnight stay. The tourist tax is specified separately and paid by you as part of the total travel sum to VVV Terschelling, or when you arrive or has to be paid in advantage.

Applicable discounts are shown during the booking process. It is not possible to combine discounts. One discount – i.e. the one that benefits you most – is automatically selected during the booking process. If a last-minute or early-bird discount applies, no other discount will be calculated.

The guest guarantees his booking with a deposit of his booking to VVV Terschelling. The down payment is 30% of the travelsum, reservation costs, if any additional items, cancellation insurance.

If the booking is the same or less than 63 days before arrival date is made, that booking will be through the guest guaranteed by payment of the entire sum due at the time of booking being made of the entire amount due for the booking VVV Terschelling (travel sum plus reservation costs, any additional items, cancellation contract);

The guest must pay the remaining 70% of the travel sum at the latest to be paid to VVV Terschelling 56 days before arrival.

After the full travel sum has been paid by the guest, the guest receives a proof of payment from VVV Terschelling via email stating that the travel sum is due satisfied.

If you, as the main person making the booking or main guest, have agreed to these conditions and confirmed the booking details, a screen message stating that the booking is final will be displayed, so concluding the contract online via our website. Immediately after the booking, VVV Terschelling sends confirmation by e-mail to the main guest. The confirmation is deemed to have reached the main guest when he/she could have read it, or when he/she can reasonably be deemed to have read it. We wish to point out that bookings that you make via our website are final. The statutory cooling-off period provided for in the Dutch Distance Selling Act (Wet koop op afstand) does not apply to the travel contract that you conclude via our site.

Substitution
Your booking can be transferred to another person, who then substitutes you. The following conditions apply for this purpose:

1. The other person must comply with all the contractual conditions, including the payment obligations;
2. The request must be submitted seven days prior to arrival, so all formalities can be still be completed;
3. The host concerned must give consent. The host may require payment for any additional costs associated with making the substitution;
4. There will be a € 25,- change fee

You may cancel the travel contract with the host. The cancellation costs as set out below will then be payable.

Holiday homes
(including bungalows, chalets, mobile homes, apartments, etc.):

• Cancellation up to 42 days before the arrival date: 30% of the rentall sum;
• Cancellation from the 42nd day (inclusive) to the 28th day before the arrival date: 60% of the rental sum;
• Cancellation from the 28th day (inclusive) to the arrival date: 90% of the rental sum;
• Cancellation on the arrival date or later: the full rental sum.

For hotel accommodation, bed & breakfast, or a camping site pitch:

• Cancellation up to 42 days before the arrival date: 15% of the rental sum;
  
• Cancellation from the 42nd day (inclusive) to the 28th day before the arrival date: 30% of the rental sum;
• Cancellation from the 7th day (inclusive) to the arrival date: 75% of the rental sum;
• Cancellation on the arrival date or later: the full rental sum.

In addition, we cannot refund the booking fee or the premium for any insurance you have taken out. If a travel contract involving several guests is cancelled, cancellation costs must be paid for all guests. Different cancellation conditions may apply to some parts of package holidays, boat trips or tours. If you wish to cancel, this can be done by telephone or e-mail. You can also do this yourself bij logging into 'MyTerschelling' account. The cancellation date is the day on which you inform us of the cancellation by e-mail or telephone. We can be contacted at: E-mail: info@vvvterschelling.nl Tel.: +31 (0)562 - 44 30 00 (see the website for our opening hours)

The cancellation costs of a travel contract - rebooked at your request - are minimally based on the cost percentage valid on the date of rebooking of the original travel contract.

Free cancellation
Some accommodations offer 'flexible cancellation'. This means that you can cancel this accommodation free of charge up to a certain number of days before your arrival date. This is apparent from the presentation on our website and will be stated on your booking confirmation.

Cancellation insurance
Optional cancellation insurance can be taken out through our website. The applicable insurance terms and conditions are stated on the VVV Terschelling website. Cancellation insurance, so-called Travel Risk, can be taken out within 7 days of booking.

If you have booked your accommodation and wish to make changes to your booking, this is sometimes possible. However, there may be associated costs. VVV Terschelling will submit your change request to the host, who determines whether the change is possible. VVV Terschelling will let you know the outcome as soon as possible. If it is not possible to make the requested change, you must choose whether to maintain or cancel your booking. If you fail to make a choice, or do not make one in time, the contract will be performed in accordance with the original booking and you will remain liable for the costs payable. VVV Terschelling charges a fee of €25.00 to make changes. You may, of course, always cancel.

The VVV Terschelling Foundation has the right to go back on the concluded agreement and therefore to change or cancel it wholly or partly without mutual costs, provided you are informed of this within 3 working days after we have sent you the confirmation.

Even if, due to whatever circumstances, no contact can be established with you, despite attempts by the VVV Terschelling Foundation via telephone and e-mail, the agreement can be changed or cancelled under the aforementioned conditions.

In the event of cancellation from the initiative of the Terschelling VVV Foundation as mentioned, you will be refunded any booking fee already paid.

The VVV Terschelling Foundation can change the travel agreement on behalf of the accommodation provider due to important circumstances. These are circumstances as a result of which the accommodation provider cannot reasonably be expected to fulfil the travel contract. As soon as these circumstances arise, the accommodation provider must present you with an alternative equivalent offer without further costs within 48 hours (2 working days). This obligation does not apply if the reason for the change can be attributed to the guest(s). The alternative offer must take the following into account.

1. The location of the accommodation at the destination;
2. The nature and class of the accommodation;
3. The further facilities offered by the accommodation;
4. The composition of the traveling party;
5. Any special characteristics of the guest(s) involved known to and confirmed by the host in writing;
6. any personal circumstances that were made known and recorded at the time of booking, which the guest(s) indicated as being of significant importance.
   

If you wish to make use of the alternative offer, you must inform the accommodation provider within three business days. If you do not wish to make use of the alternative offer, you must give notice that you reject it and are terminating the travel contract, also within three business days. VVV Terschelling will then refund the amount you have paid, on behalf of the accommodation provider, unless the accommodation provider refunds the amount directly.

Your accommodation provider is in possession of all the required permits and has taken out the necessary insurance that provides cover against damage caused by fire, floods, storms and any other external contingency, as well as against statutory liability. Unless expressly agreed otherwise in writing between you and the accommodation provider, your accommodation provider is obliged to perform the travel contract in accordance with the information on the website and as specified in the booking confirmation. Your accommodation provider must compensate any damage relating to loss of travel enjoyment that is directly attributable to him/her because of a breach in the performance of the travel contract.

The maximum compensation for which your host can be held liable is the rental sum you have paid. You will not receive any compensation if the damage is not attributable to your accommodation provider or to the third person whose assistance he/she relies on for the performance of the contract, because:

a. you are personally responsible for the damage caused;
b. of unforeseen circumstances for the accommodation provider or a third party involved in the performance of the travel contract;
c. of force majeure according to its statutory definition

The host’s liability is always limited or excluded in accordance with the applicable international conventions in this regard. The host likewise does not accept any liability for damage that can be claimed under travel and/or cancellation insurance. The guest will use the accommodation at their own risk. The owner is not liable for unforeseen nuisance caused by activities in the vicinity of the accommodation, nor for noise nuisance caused by traffic, animals or from buildings or grounds. Notwithstanding the other provisions of these conditions, the host’s liability for damage, other than that caused by the death of or injury to the guest, is capped at triple the rental sum, unless the host acts with intent or is grossly negligent. Liability is unlimited in that case. Unless excluded by a convention or law, the exclusions and/or limitations of the host’s liability included in this article also apply to the host’s employees, VVV Terschelling, the service providers involved and their personnel.

The aforementioned limitation of liability applies equally to the host and/or VVV Terschelling for damage resulting or the purchase of tickets by VVV Terschelling. The liability for this damage is limited to the amount that is paid out under the liability insurance in the relevant case, but with a maximum of € 500 per claim.

On arrival at the accommodation you must be in possession of a valid proof of reservation and legal identification. As a guest of an accommodation via www.terschelling.nl, you must follow the instructions and house rules of your accommodation provider. You must leave your accommodation in the same state as you found it at the start of your stay. If anything is not in order or is missing at the start of your stay, you should report this immediately to the accommodation. This way, it can be solved during your stay. You may only use the rented accommodation as a holiday home and may not sublet it to third parties or occupy it permanently without the consent of the accommodation owner. Organising parties in your accommodation is not permitted due to the risk of noise nuisance and damage. During your stay, you may not stay in the accommodation with more guests and pets than indicated in your booking confirmation. The accommodation provider may contact you to find out the composition of your party. The accommodation provider may require a deposit from you and, in exceptional cases, increase it if he sees good reason to do so. You remain responsible for the costs and you are liable for any damage caused to or in the accommodation during your stay. If you or your (fellow) guests misbehave during your stay in the accommodation, the accommodation provider may terminate your stay immediately.

When you buy a ticket in our web shop for an event or attraction, for example, a guided tour, museum, concert, presentation, excursion or workshop, the following apply (contrary and supplementary to our normal web shop terms & conditions of use):
Ticket purchase
It's possible to buy a ticket on our website direct from the vendor for admission to an event or an attraction. VVV Terschelling acts as an intermediary and is not party to the agreement itself. In this case the web shop terms & conditions, plus these additional terms & conditions apply. If the event also involves one or more overnight stays, the General Terms & Conditions of Travel also apply.
Receipt of tickets
Once your order and purchase have been processed on the website, you will receive the tickets for your chosen date via e-mail.
Ticket
You must immediately report any inaccuracies of the data on the ticket to the Terschelling Tourist Information Office. VVV Terschelling cannot be held liable for any form of injury or damage resulting from incorrect information on the ticket or for injury to participant (s) or third parties or damage to the property of the participant (s) or third parties, incidents for, during or after an activity, excursion or event, for which the ticket has been obtained at or through the Terschelling Tourist Information office.
Admission
On submission of your ticket you will be granted admission to the event or attraction by the ticket vendor. If admission to the event is subject to other conditions, such as a minimum number of participants or certain weather conditions, the ticker vendor will notify you prior to the event as to whether the event will go ahead. If the event is cancelled, you will receive a credit note for participation in or admission to the event on another date, or your money will be refunded.
Cancellation or can someone else go in your place?
When you buy a ticket through our website, it is for a specific date chosen by you. Should you change your mind, it will only possible to cancel after negotiation with the vendor. You need to contact us by e-mail. There is no statutory cooling-off period. However, your tickets can be transferred to another person who can go in your place. The ticket vendor will grant this other person admission to the event or attraction on submission of the ticket.

Dutch law applies to the travel agreement and other agreements. We are naturally disappointed if you are not satisfied. If you have complaints about the accommodation, let your host know as soon as possible, preferably still during your stay. Your host will deal with your complaints and search for a suitable solution with you. If you are unable to resolve the matter with your host, let us know within two weeks of returning home. We will then try to find a solution with you. The District Court of Friesland, location Leeuwarden, has jurisdiction to hear disputes that cannot be resolved. You can notify us of your complaint via the website or in response to the ‘welcome home’ e-mail that you receive from us. We can also be contacted at:
E-mail: info@vvvterschelling.nl Tel.: +31(0) 562 - 44 30 00
If you have complaints about our website or the booking process, please let us know as soon as possible. We will be happy to help you. Complaints are dealt with in accordance with this procedure. Following this procedure ensures that you will receive a prompt response.